Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls, texts, and emails promptly and professionally, ensuring a positive experience for all inquiries.
• Create engaging marketing materials and taproom signage (e.g., trivia signs, posters) using Canva design software.
• Oversee menu management, keeping projector, online, QR, and printed menus up to date as needed.
• Monitor and respond to emails in our 'Events' and 'Info' inboxes
• Field customer and vendor inquiries, providing clear, timely, and helpful information.
• Attend daily event huddles, collaborating closely with the administrative and event teams to ensure smooth operations.
• Stay knowledgeable about our products, services, and key details (e.g., beer specs, allergens) to provide accurate information.

Event Coordination:

• Meet with customers for tours of our event spaces, discussing event details and assisting with planning.
• Prepare weekly event documentation, including reservation signs and event detail sheets.
• Set up for events, including table/seating layout, food tables, projectors/TVs, microphones, and more.
• Communicate with vendors (catering, DJ, photographer, florist, etc.) to ensure everyone is aligned on the event plan.
• Execute events from start to finish, coordinating with different departments and team members as needed.
• Serve as the primary day-of point of contact, ensuring smooth event operations.

Social Media & Marketing:

• Create and share dynamic content across social media platforms (Instagram, Facebook, TikTok) to highlight our beer, food, team, and merchandise through images and videos.
• Stay on top of social media trends to keep content fresh and engaging.
• Post daily to our feed and stories, keeping followers updated and engaged.
• Respond to social media comments and messages promptly and professionally.
• Develop and send out our weekly newsletter, ensuring engaging, accurate content.

Additional Duties:

• Perform other duties as assigned, contributing to the success of the team and events.

• Exceptional communication skills, both verbal and written, with the ability to connect effectively with team members and customers.
• Strong time management and organizational skills, with a knack for prioritizing tasks and staying on top of deadlines.
• Keen attention to detail, ensuring accuracy and quality in all aspects of work.
• Skilled in managing multiple projects and initiatives at once, delivering results on time and with efficiency.
• Proactive mindset, anticipating the needs of guests and team members to ensure seamless experiences.
• Effective problem-solving skills, with the ability to think on your feet and find creative solutions.
• Proficient in Google Workspace, utilizing tools like Docs, Sheets, and Drive to enhance productivity.

• You must be at least 21 years old.
• 2+ years experience in a customer service setting
• You must have valid identification in the form of a state issued ID, Drivers License and/or US Passport.
• You must be vaccinated for COVID-19 within 30 days of hire date.
• High school diploma or GED required.
• Able to read and follow written English instructions.

Preferred Education and Experience

• 2+ years of experience in a high-volume, fast-casual taproom or restaurant environment.
• 2+ years of experience in event coordination or an equivalent administrative role.

• Compensation for taproom and event duties: hourly rate plus applicable customer gratuities
  
• Compensation for office hours (includes training and PTO): starting at $20 per hour, commensurate with experience

Position Type/Expected Hours of Work
This is a full-time role with a minimum commitment of 35 hours per week. Overtime may be required, subject to approval by the Director of Events. The position requires flexibility to work during both open and closed hours of the taproom. Hours will be scheduled around events, meetings, and other duties. Typical schedule will be Wednesday-Sunday, open availability required. Mondays and Tuesdays as needed for large events. Availability to work on holidays when the taproom is open is also a must.

Travel
Occasional travel (up to 5-10%) is required, including participation in local event-specific meetings and conventions.

Benefits

• Health insurance (eligible after first full calendar month)
• Vision insurance (eligible after first full calendar month)
• Dental insurance (eligible after first full calendar month)
• Three weeks paid time off per calendar year (eligible after 6 months, prorated depending on start date)
• Sick and Safe Leave
• 401(k) with employer match (eligible after 12 months)
• Term life insurance
• Long-term disability insurance
• Employee Assistance Program (free professional counseling sessions)
• Weekly take home beer benefit
• Free shift meal
• Free shift beer
• 50% employee discount on all food and beer
• Employee discount on all merchandise
• Friends and family discount on all food and beer